What Data We Collect and Why We Hold It
When you open an account with us, we collect the details you submit — your name, contact information, and the wallet details linked to your bKash, Nagad or Rocket account. This is necessary to process deposits and withdrawals and to verify that your account belongs to
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you. We also collect technical data: your device type, browser, IP address and session activity. This helps us detect unusual login behaviour and keep your account secure. When you fund your account using Nagad or Rocket, the transaction reference is stored against your account record so
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that disputes can be resolved quickly. We do not sell your personal data to third parties. Data is shared only where we are required to by applicable law, or where a payment processor needs it to complete a transaction. If you close your account, we retain
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certain records for the period required by applicable regulations — the exact retention period depends on the jurisdiction relevant to your account. For account holders accessing from Bangladesh, availability of services and the handling of your data both depend on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.